How long does it take to set up a customer service team?

6 weeks, or possibly sooner, after we start the recruitment process. The job descriptions help us greatly to find the suitable candidates from our database or from new advertisements. Once we have shortlisted 3 or 4 candidates per each requested post, we arrange interviews with you to select the perfect fit and we conclude with the employment contract and proceed with onboarding process right away.

 Can I define the number of staff I have?

You can start with one and extend further. We support you as your business grows. Anytime, you can add new team members.

What happens if one of my offshore team does not perform as needed? Can I have back up or replacement if need be?

The labor code allows probation period of maximum 6 months. Basically 3 months renewable once. It depends on the situation. it is an advantage for both side (employee and employer). For performance matter, we can improve with parallel training sessions or at the worst case, we can replace the employee respecting the notice period and laws. We restart the recruitment process.

Will my offshore team have good English / French language skills?

Yes. Madagascar is a francophone country and a former French colony. French is the second official language, spoken by approximately 26.5% of Malagasy people. English is spoken by few numbers of people mainly in workplaces, the professionals, bureaucrats, people who work in the tourism sector, or members of the elite and the few young people in language groups speak it. We are selective in our recruitment and provide English training courses for our English speaking staffs.

Are the staffs dedicated to my business only? or do they work for multiple clients?

Staffs recruited for you will be 100% dedicated to your business.