What we do?
We hire full-time and expandable offshore outsourced customer support team
- Quality Talent
- Best Customer service tools
- and, WE REALLY CARE
The team grows with you, adhere to your value and culture and improve your KPI
Learn MoreHappy Clients They are satisfied!
Hosted talented employees and We are growing!
Years of experience We are young and we are scaling up!
We offer
Long term close collaboration with adapted productivity tools
We do it simple, friendly and smart!
Trust and Safety
This is now cross-disciplinary. With integrity and competency, we do things right. With consistency, we meet the deadlines.
Reduce costs
Outsourcing allows you to be more competitive, sustainable and profitable with substantial labor cost savings.
Quality and Efficiency
These are about people. We enhance the human capital to mobilize employees around the strategic objectives of the company.
Scale up easily
Increasing sales is our top priority for your business to scale up. Employees learn fast, they are focused and are prepared for growth.
We support
No matter the size of your business, from small to large operations, our flexibility and our willingness to always satisfy our clients allow us to analyze their needs and adapt ourselves to it with proficiency
Testimonials
They entrust us with missions and are satisfied!
Frequently Asked Questions
How long does it take to set up a customer service team?
6 weeks, or possibly sooner, after we start the recruitment process. The job descriptions help us greatly to find the suitable candidates from our database or from new advertisements. Once we have shortlisted 3 or 4 candidates per each requested post, we arrange interviews with you to select the perfect fit and we conclude with the employment contract and proceed with onboarding process right away.
Can I define the number of staff I have?
You can start with one and extend further. We support you as your business grows. Anytime, you can add new team members.
What happens if one of my offshore team does not perform as needed? Can I have back up or replacement if need be?
The labor code allows probation period of maximum 6 months. Basically 3 months renewable once. It depends on the situation. it is an advantage for both side (employee and employer). For performance matter, we can improve with parallel training sessions or at the worst case, we can replace the employee respecting the notice period and laws. We restart the recruitment process.
Will my offshore team have good English / French language skills?
Yes. Madagascar is a francophone country and a former French colony. French is the second official language, spoken by approximately 26.5% of Malagasy people. English is spoken by few numbers of people mainly in workplaces, the professionals, bureaucrats, people who work in the tourism sector, or members of the elite and the few young people in language groups speak it. We are selective in our recruitment and provide English training courses for our English speaking staffs.
Are the staffs dedicated to my business only? or do they work for multiple clients?
Staffs recruited for you will be 100% dedicated to your business.
Contact Us
MADEINMADA
Madeinmada is an outsourced customer service subcontractor based in Madagascar. English and French speaking Team
NIF (TAX): 6018299092
STAT: 70201 11 2023 0 11199
RCS (CRN): 2023B01183
MADEINMADA Bureau #1, 1er étage Immeuble Jacaranda Ambatonakanga
Antananarivo, MADAGASCAR
hello@madeinmada.com
+261 32 79 88 605